Business Policy | Organixbulk

🏢 Business Policy ​

Company Name: OrganixBulk
Established: 2024
Business Type: Organic Food Supply & Export-Oriented Company
Scope: B2B supply for e-commerce, grocery, and food businesses – locally and globally

1. Mission Statement

OrganixBulk is committed to delivering high-quality, ethically sourced, and certified organic food and raw materials. We aim to be the trusted supply partner for e-commerce grocery platforms and bulk buyers, supporting their growth with sustainable, reliable, and cost-effective solutions.

2. Vision

To become a leading global supplier of premium organic products—empowering businesses with a seamless supply chain for clean, safe, and authentic food ingredients.

3. Core Business Principles

  • Integrity: We maintain honesty and transparency in all our dealings.

  • Quality Assurance: Only premium-grade organic and natural products are sourced and supplied.

  • Customer Commitment: We prioritize long-term partnerships, not just sales.

  • Sustainability: We support eco-friendly farming and ethical sourcing practices.

  • Innovation: We embrace technology and best practices to enhance service delivery and product value.

4. Supplier & Vendor Relations

  • All suppliers must adhere to OrganixBulk’s Purchase Policy.

  • Vendors are selected based on quality, reliability, sustainability, and ethical standards.

  • Contracts and purchase orders must be honored in full, with mutual respect and professionalism.

5. Product Categories

We supply a wide range of organic and natural products:

  • Honey (raw, infused, mono-floral)

  • Spices (whole, ground, blends)

  • Cold-Pressed Oils

  • Seeds & Nuts

  • Herbal and Ayurvedic Ingredients

  • Ghee and Dairy Products

  • Seafood (Dried & Raw)

  • Grains, Pulses & Legumes

  • Fruits and Vegetables (Fresh & Dried)

6. Customer Commitments

  • We guarantee accurate order fulfillment, safe packaging, and timely delivery.

  • All orders are backed by our Return Policy (3-day return window for eligible items).

  • International shipping available via sea freight, with delivery timelines of 30–60 business days.

7. Payment & Invoicing Policy

  • All transactions must be properly invoiced and documented.

  • Accepted payment methods: Bank transfer, Mobile banking, Cheque, or as contractually agreed.

  • Late payments or unresolved dues may result in service suspension or legal action.

8. Return & Refund Policy

  • Damaged or non-compliant goods must be reported within 3 days of delivery.

  • Returns are accepted only with valid proof and pre-approval.

  • Refunds or replacements are processed within 7 working days after verification.

9. Code of Conduct

  • All employees, agents, and partners must act with honesty, professionalism, and accountability.

  • Discrimination, harassment, or corruption in any form is strictly prohibited.

  • Confidentiality of business data, pricing, and client information must be strictly maintained.

10. Conflict Resolution

  • Disputes with customers, vendors, or partners should be resolved through open dialogue and mutual agreement.

  • If necessary, formal mediation or legal resolution will be pursued under the jurisdiction specified in the contract.

11. Compliance

OrganixBulk complies with all applicable national and international laws, including:

  • Import/export regulations

  • Organic product certifications

  • Trade and labor laws

  • Consumer protection standards

12. Communication & Support

We believe in proactive communication and reliable support to build long-term relationships with our clients and partners. For any inquiry, feedback, or support request, please contact us through:

We aim to respond to all queries within 24 business hours.