π’ Business Policy β
Company Name: OrganixBulk
Established: 2024
Business Type: Organic Food Supply & Export-Oriented Company
Scope: B2B supply for e-commerce, grocery, and food businesses β locally and globally
1. Mission Statement
OrganixBulk is committed to delivering high-quality, ethically sourced, and certified organic food and raw materials. We aim to be the trusted supply partner for e-commerce grocery platforms and bulk buyers, supporting their growth with sustainable, reliable, and cost-effective solutions.
2. Vision
To become a leading global supplier of premium organic productsβempowering businesses with a seamless supply chain for clean, safe, and authentic food ingredients.
3. Core Business Principles
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Integrity: We maintain honesty and transparency in all our dealings.
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Quality Assurance: Only premium-grade organic and natural products are sourced and supplied.
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Customer Commitment: We prioritize long-term partnerships, not just sales.
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Sustainability: We support eco-friendly farming and ethical sourcing practices.
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Innovation: We embrace technology and best practices to enhance service delivery and product value.
4. Supplier & Vendor Relations
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All suppliers must adhere to OrganixBulkβs Purchase Policy.
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Vendors are selected based on quality, reliability, sustainability, and ethical standards.
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Contracts and purchase orders must be honored in full, with mutual respect and professionalism.
5. Product Categories
We supply a wide range of organic and natural products:
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Honey (raw, infused, mono-floral)
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Spices (whole, ground, blends)
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Cold-Pressed Oils
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Seeds & Nuts
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Herbal and Ayurvedic Ingredients
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Ghee and Dairy Products
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Seafood (Dried & Raw)
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Grains, Pulses & Legumes
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Fruits and Vegetables (Fresh & Dried)
6. Customer Commitments
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We guarantee accurate order fulfillment, safe packaging, and timely delivery.
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All orders are backed by our Return Policy (3-day return window for eligible items).
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International shipping available via sea freight, with delivery timelines of 30β60 business days.
7. Payment & Invoicing Policy
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All transactions must be properly invoiced and documented.
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Accepted payment methods: Bank transfer, Mobile banking, Cheque, or as contractually agreed.
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Late payments or unresolved dues may result in service suspension or legal action.
8. Return & Refund Policy
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Damaged or non-compliant goods must be reported within 3 days of delivery.
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Returns are accepted only with valid proof and pre-approval.
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Refunds or replacements are processed within 7 working days after verification.
9. Code of Conduct
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All employees, agents, and partners must act with honesty, professionalism, and accountability.
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Discrimination, harassment, or corruption in any form is strictly prohibited.
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Confidentiality of business data, pricing, and client information must be strictly maintained.
10. Conflict Resolution
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Disputes with customers, vendors, or partners should be resolved through open dialogue and mutual agreement.
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If necessary, formal mediation or legal resolution will be pursued under the jurisdiction specified in the contract.
11. Compliance
OrganixBulk complies with all applicable national and international laws, including:
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Import/export regulations
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Organic product certifications
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Trade and labor laws
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Consumer protection standards
12. Communication & Support
We believe in proactive communication and reliable support to build long-term relationships with our clients and partners. For any inquiry, feedback, or support request, please contact us through:
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π§ Email: β[email protected]
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π Hotline: 09617 359 359
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π Website: βwww.organixbulk.com
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π± Social Media: β@organixbulk (Facebook, Instagram, LinkedIn)
We aim to respond to all queries within 24 business hours.