Return Policy | Organixbulk

Organixbulk International Co.
Effective Date: 29-05-2025

At Organixbulk International Co., we take pride in the quality and integrity of the wholesale organic products we supply. However, we understand that in rare cases, issues may arise. This Return Policy outlines the conditions under which returns are accepted.

1. Eligibility for Returns

We accept returns only under the following conditions:

The product is damaged, defective, contaminated, or does not match the agreed specification.
The return request is made within 3 calendar days of product delivery.
The product must be unused, unopened, and in its original packaging, unless the issue is related to quality or damage.
A valid proof of purchase (invoice or order confirmation) is required.

2. Non-Returnable Items

The following items are not eligible for return:

Products that were custom-ordered or tailored to specific buyer requirements.
Products returned after the 3-day return window.
Products that have been used, opened, or tampered with (unless due to quality issues).

3. Return Process

To initiate a return, please follow these steps:

Contact us within 3 days of receiving the goods at:
- 📧 Email: [email protected]
- 📞 Hotline: 09617 359 359
Provide the following information:
- Order number and date
- Description of the issue
- Photographic evidence (if applicable)
Once approved, we will provide you with return instructions. Products must be shipped back to us within 7 days of return approval.

4. Inspection and Approval

All returned items are subject to inspection. We reserve the right to:

Reject returns that do not meet our return conditions
Offer a replacement, credit note, or refund, based on the situation and agreement

5. Shipping Costs

If the return is due to our error (wrong item, defect, or damage), Organixbulk will cover return shipping costs.
For all other returns, the buyer is responsible for return shipping.

6. Refunds or Replacements

Once the returned product is received and inspected:

Refunds (if applicable) will be processed within 7 business days via the original payment method.
Replacements or credit notes will be issued as per prior agreement.